Shipping policy

Shipping Policy

Thank you for shopping at King Louis IX. This Shipping Policy outlines our procedures and guidelines regarding the shipment of your orders.

  1. Order Processing:

    • All orders are processed within [1-3] business days. Orders placed on weekends or holidays will begin to be processed on the next business day.

  2. Shipping Methods and Timelines:

    • We offer standard shipping via Australia Post for domestic and international orders.
    • Estimated delivery times are as follows:
      • Domestic (within [Country]): [3-10] business days
      • International: [7-30] business days (may vary depending on location)
    • Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances or customs processing.

  3. Shipping Fees:

    • Shipping fees are calculated based on the weight and destination of your order.
    • The shipping cost will be displayed at checkout before you complete your purchase.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your shipment using the provided tracking number on the carrier's website.

  5. Shipping Restrictions:

    • We currently ship to [list of countries/regions you ship to].
    • Please note that certain products may have restrictions on international shipping due to customs regulations.

  6. Lost or Damaged Shipments:

    • King Louis IX is not liable for any lost, stolen, or damaged shipments once they have been handed over to the carrier.
    • If your shipment is lost or damaged during transit, please contact the carrier directly to file a claim.

  7. Customs and Duties:

    • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
    • The recipient of an international shipment is responsible for paying any customs duties or import taxes levied by their country.

  8. Address Accuracy:

    • It is the customer's responsibility to provide accurate shipping information. Please ensure that your shipping address is correct and complete at the time of checkout.

  9. Returns Due to Shipping Issues:

    • If your order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange a reshipment. Additional shipping fees may apply.

  10. Contact Us:

By placing an order with King Louis IX, you agree to the terms outlined in this Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any special shipping requests or requirements, please contact us prior to placing your order.